Troubleshooting¶

Common Issues¶

Error message in Lime Marketing integration settings page¶

Description¶

You see a red error message on the Lime Marketing integration settings page.

Solution¶

Look in the webserver error logfile. If you have trouble with deciphering the error messages contact the Mtech team for support.

Problems with running tests for automatedflowparticipant¶

Description¶

You see get an error message on in the console when trying to run tests.

Solution¶

See solution here

Test failure when building solution with addon-lime-automation in GitHub Actions¶

You get an error message with an OSError exception:

.venv\lib\site-packages\dynaconf\utils\files.py:13: OSError

Solution¶

Add this code for mocking the application config to the bottom of the fixture limeapp in conftest.py :

def _mocked_appconfig(*args, **kwargs):
        return None

monkeypatch.setattr('lime_config.get_app_config', _mocked_appconfig)

Lime-admin crashes when I try to save my Automated flow decider mapping¶

Lime-admin throws an unintelligble error and freezes after trying to save. This is an issue in on-premise releases including and older than lime-crm = 2.308.7 and might happen if you try to save a flow decider item with an non-unique limetype and property combination.

Solution¶

Only create unique combinations of limetype and property, alternatively activate and close the browsers dev-tools which seems to alleviate the issue, this will only give you a proper error message though.