How It Works - Creditsafe¶

Using Creditsafe as data source requires the customer to have an agreement with Creditsafe for the service Connect. There are also a few concepts that are special to Creditsafe.

Country support¶

Searches in the Connect API must always specify which countries to search in. This can be specified while using ACD, default country option is required to configure as described in the configuration. It is only possible to search in countries that are available in your agreement with Creditsafe. There can be differences in what data that is available depending on the chosen country. Most "core" data should be available in all countries and otherwise, Creditsafe provides an Excel file with data support on their FAQ.

Exact hits¶

When searching on the company name, it is possible to decide if Creditsafe should return exact hits or use a more loose matching. This mechanism works for all countries except for Sweden and this is the expected behavior:

With the default behavior, searching for Lime Technologies returns any company with Lime or Technologies in the name.
When using exact hits, only companies with the exact name Lime Technologies will be returned.

For Sweden, a completely different search engine is used by Creditsafe where the result is narrowed for each added search term. The Swedish search returns error if it is used in combination with exact hits and therefore the exact hits option is ignored when Sweden is one of the countries to search in. This means other countries will use the default behavior which leads to a situation where adding more search terms will narrow Swedish hits, but widen other countries.

ACD's default behavior regarding exact hits is possible to configure.