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2019

  • 1 min read

Docx-files cannot be read on iPhone

  • If a .doc file has been saved as .docx, it can't be open on iOS-devices.
  • If a .docx file has been saved as .doc, it can't be open on iOS-devices.

Solution: Save word file in correct format and it will work again.

  • 3 min read

Information about Lime CRM security update LCSEC18-01

Summary

A vulnerability has been found in Lime CRM Server which, if left unpatched, could allow an attacker having access to a Lime CRM user account to run malicious code on the server running Lime CRM Server.

Technical details regarding this vulnerability can be found here.

Determining if your system is affected

Your Lime CRM installation is affected if:

  • You are running an on-premise installation of Lime CRM, i.e. not the cloud offering.
  • The installed version of Lime CRM Server is 12.25 - 12.41.1.5.
  • The Lime CRM Web Client is enabled.

The Lime CRM Server version can be found either in the Lime CRM Web Client or in the Lime CRM Server Administration (LISA) application:

Version check in Lime CRM Web Client

  1. Launch your web browser and navigate to Lime CRM.
  2. When the sign in page appears, click the logo bubble:

3. The version number will appear inside the bubble.

Version check in LISA

  1. Navigate to LISA.
  2. Look at Server version in the Server Overview section:

Applying the patch

  1. Download the patch (lcsec18-01.exe) to the server running Lime CRM Server.
  2. Launch lcsec18-01.exe. The patch requires administrator privileges to run.
  3. Press OK to begin installation. You will be notified whether the patch was successful or not.

As part of the patching process, the Lime CRM Web Server will be restarted. This will cause Lime CRM to become unresponsive for a few seconds.

Frequently asked questions

Is it enough to run the patch or do we need to do a full upgrade?

The patch solves only this vulnerability. To benefit from other fixes and new features we always recommend our customers to upgrade as frequently as possible.

Is it critical that we update our installation at once or can we wait a few days/weeks?

Lime recommends that you patch your Lime CRM installation as soon as possible.

Are Lime are aware of any exploits/attacks that utilize this vulnerability?

We are not aware of any such activity whether on-premise or in our cloud based/managed product.

How can I stay up to date with future security announcements?

You may subscribe to the Lime Security Announcements mailing list here.

How will Lime work to make sure this doesn’t happen again? How are you working with secure development? Why wasn’t this found earlier? Etc.

We take security in our products very seriously and do many things to make sure code we write is secure: peer review of all code (at least two pairs of eyes on all code), security training for all employees and dedicated training for developers (next session this autumn). We also do regular security audits and external code reviews with one session planned for this autumn.

  • 1 min read

Lime crashes when using Bisnode One-by-One and/or Template manager

Sometimes Lime crashes when opening a WPF based interface, such as Bisnode One-by-One or the template manager. Why it happens to only some users is unknown, but it has to do with DLL-hooking. To disable the hooking, go to your environment variables, and set a variable named “LIMEDISABLEHOOKING”, with the value “1”, and log out/log in on your Windows account.

  • 1 min read

Error in Template manager if you have .doc as default save format in Word

You get the error in the template manager when trying to add a new Worddocument, “Could not add %1 to the database” And in details you can find “Incompatible file type and file extension”

If in Word you have “File→option→ save→” chosen doc instead of docx then you will get an error in the template manager, when creating a new template.

The solution is to change the “save file in this format” to docx.

Version 12.49.0.390

Released January 29, 2019

New Features

  • Possible to use the table view on mobile devices.
  • Possible to use the table view for history notes.
  • Possible to search for lime-link and lime-phone in table view.
  • Possible to search for number, percent and yes-no fields in the table view.

Improvements

  • Change font from Open Sans to Roboto.
  • A dropdown menu is used instead of the /add route when selecting the type of an object to create.
  • Added icons in the table view menu.

Fixes

  • Being able to resume a todo from the todo item menu again.
  • Possible to load webclient even with config errors on the dashboard. (No more `unexpected error when the application is loading)

Version 1.6.50

Released March 23, 2017.

Bug fixes

  • “Show selection as list”-function does not work (MAP-13)
  • Maps-addon shows duplicates of each selected company (MAP-11)
  • White screen when trying to set address for record with missing coordinate (MAP-9)
  • Coordinates are not always saved (MAP-7)
  • Starting the maps-addon with panes minimized won't show map (MAP-5)
  • Selection rectangle does not work (MAP-5)
  • Relation information in views does not work with add-on (MAP-3)

Version 2.0.68

Released May 3, 2017.

Bug fixes

  • Fixed a scenario where the e-mail wasn't read into Lime but the e-mail was deleted (addon-mailgateway#1).
  • If an image reference in the reply templates was wrong the e-mail would get imported four times before it was marked as “ignore” (addon-mailgateway#2).