Example standard

This example describes a standard Business unit => Ticket category => Ticket type setup on helpdesk.

LISA setup

The inactive field on all the limetypes are optional, it's used as an example later in the Lime admin - Hierarchy Picker config part.

Business unit (businessunit)

Ticket category (helpdeskcategory)

Ticket type (helpdesktype)

Lime admin - Hierarchy Picker

The Ticket type (helpdesktype) is the bottom of the hierarchy in this setup, which means you put that in the "First child" field. After that you just put in Ticket types parent in the next hierarchy property and so on until you reach the top of your hierarchy.

In this example you can also see that we have added an Option Query. It's function is to only show limeobjects which have the inactive field set to false.

Lime admin - helpdesk card view config

On the cardview for the Ticket (helpdesk) you need to configure the component under the Widgets section like in the screenshot. Notice that the name property have to match the Unique name you entered in the previous step.

Result

The result of this config looks like this screenshot. Note that having the actual optionfields visible is completely optional, you don't need to have them in the view config.